Purchases Through Authorized Dealers & Retailers
RICH SOLAR products are sold through a network of authorized distributors, dealers, installers, and retail partners. If you purchased your product from a third-party seller, including online retailers, marketplaces, RV dealerships, or installers, your first point of contact for all order-related support must be the original seller or company you purchased from.
This policy helps ensure the fastest and most accurate assistance regarding your order, shipment, and transaction details.
PRIMARY SUPPORT CONTACT FOR DEALER PURCHASES
When a RICH SOLAR product is purchased from an authorized dealer, retailer, or third-party seller, the purchaser must contact that original point of sale for all non-technical support inquiries, including order, shipping, return, and payment matters. RICH SOLAR will provide technical and warranty support, but initial steps, like troubleshooting and coordinating returns, may first require interaction with the dealer
THIRD-PARTY SELLER SUPPORT RESPONSIBILITIES
Third-party sellers are responsible for handling matters related to the original purchase transaction, including but not limited to:
- Order status and shipping inquiries
- Returns and refunds
- Exchanges or incorrect items
- Missing products or damaged shipments
- Pricing discrepancies or promotions
- Marketplace disputes or cancellations
Because these transactions are processed through third-party systems, RICH SOLAR may not have access to order records, shipping details, or payment information associated with those purchases.
TECHNICAL SUPPORT & PRODUCT ASSISTANCE
RICH SOLAR continues to provide technical support and product assistance for eligible products regardless of where they were purchased.
Technical support may include:
- Product compatibility guidance
- Installation assistance
- Product specifications and manuals
- Basic troubleshooting support
- Warranty claim review where applicable
To assist with support requests, customers may be required to provide:
- Proof of purchase
- Product model number or SKU
- Photos or videos of the issue
- System configuration details
WARRANTY SUPPORT
Products purchased through authorized third-party sellers may still qualify for warranty coverage under the applicable RICH SOLAR warranty policy. Warranty eligibility is subject to verification and may require valid proof of purchase from the original authorized seller.
In certain situations, customers may first be directed to work with the original seller or installer for troubleshooting, replacement coordination, or return processing.
For additional warranty information, please visit our Warranty Page.
MARKETPLACE PURCHASES
Customers who purchase RICH SOLAR products through online marketplaces such as Amazon, eBay, Walmart Marketplace, or similar platforms should contact the marketplace seller directly regarding:
- Shipping issues
- Return requests
- Order disputes
- Missing or damaged items
RICH SOLAR technical support may still assist with eligible product-related questions after purchase.
INSTALLER & OEM PURCHASES
If your RICH SOLAR product was included as part of an RV, van build, OEM package, or professional installation, your first point of contact should be the installer, builder, or manufacturer who supplied the system.
These partners are typically best equipped to assist with:
- Installation-related concerns
- System-level troubleshooting
- Product integration questions
- Service coordination
UNAUTHORIZED SELLERS
RICH SOLAR recommends purchasing products only from authorized dealers, distributors, and retail partners. Products purchased from unauthorized sellers may not qualify for warranty coverage or technical support.
If you are unsure whether a seller is authorized, please contact RICH SOLAR before making your purchase.
CONTACT INFORMATION
RICH SOLAR
1900 Mountain Ave
Norco, CA 92860
Phone: 1-800-831-9889
Email: support@richsolar.com
Website: https://richsolar.com